Tracking the tools that decentralize the media. tools process ideas resources eventsav

unmediated

 

March 09, 2006

A study has shown that half of all malfunctioning products returned by customers are in full working order. They are returned because customers can't figure out how to operate them.

Most of the flaws found in the study could be tracked back to the first phase of the development process: product definition.

The study was done Elke den Ouden from the Technical University of Eindhoven.