June 20, 2005
I've seen a lot of half-baked advice on how business organizations can leverage the power of online community. This post on Collaboration Requires Contribution is one of the few that has both a solid theoretical grounding (complete with citations) and practical advice that makes a lot of sense in my experience. The two tips in this excerpt are just the beginning:
(Via del.icio.us)
"Generalized reciprocity" is one of the keys for building social capital as well. For our purposes in thinking about contribution, it is clear that we are not simply talking about contributing information. Human emotional connections are also important. This is a difficult hurdle for many corporations, as their representatives are so used to thinking in terms of formal, third-person voice when communicating to their audiences. Be it the website, brochures, press releases, canned elevator speeches, etc., all of these formal tools are not tremendously helpful when it comes to participating in a community. So, let's revisit the original question: What do we have to offer to the communities we want to join/build? Here are some general ideas, which clearly will have to be tailored to fit:
* Recognition: One of the most powerful attributes of blogs that enable comments, for example, is that it is very easy to acknowledge that someone has offered an idea. By responding with a follow-on comment or post, you have recognized that person publicly for making a contribution to your space. Even if you only follow up by email, you are still recognizing that they are a person, who has an opinion, which you have responded to. This type of action is so incredibly rare in corporate communications, that it often comes as a total shock. But the simple action of recognition brings you more tightly into the community you want to belong to, and ultimately, to influence.
* Ideas on How to Solve Problems: From tips on how to fine-tune your products to answering questions people might have about using them effectively, contributing ideas and helping to solve problems can generate respect among community members. If your customer service department doesn't have someone dedicated to monitoring blogs and answering questions, you might want to think about asking someone to volunteer to do so. If you don't have a real customer service department, one of your developers or product managers might be the appropriate person to take on this role. By actively contributing to people who are interested in and using your products, you not only seed goodwill, but you may be able to recognize and solve problems before they become big news (i.e., use the community as an early-warning system).
Originally posted by Howard from Eyebeam reBlog, remediated by yatta on Jun 20, 2005 at 11:44 AM
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The Weekly Show

drawing from extrastruggle.
We've been having a back channel conversation amongst the trackers at unmediated about how/whether to update the way in which we aggregate, present, and make useable the content on the site, in light of all the various aggregators, digg and its clones, and role model group blog sites that we all consume/use/hate/love. Since we all primarily support open media movements and the freedom of bits and so forth, and with all of us being busy with our primary projects, we are looking for ways to make getting content on the site easier and more streamlined, while making it obvious that we are presenting other sources content. With the availability of open API's for just about any type of media aggegration literally getting past the saturation point, and mashups taking every possible form, we are wondering, is it time to take a step back, or a step forward with how/what we do at umediated? In the course of my surfing today, i found this new site, Boxxet Which just might be the straw that breaks the camel's back in how we all perceive the current mix and match nature of the web as it now stands. What's different about Boxxet from other aggregators and mashups like the newest entry popurls, (which aggregates digg, slashdot, reddit, newsvine, tailrank, and flickr) is that Boxxet is a Website generator. Thats right, just pop in all the urls u want to aggregate (and WHAT from them) choose how u want to format it, plug in the url that u want it to be accessed at... and whammo: Your own site with everyone elses content, and all thats left to do is decide whether googleplex or yahooza is going to be the source of your linklove revenue. And if u have on older domain that u plug this into...well, we all know how the pageranking with search engines work by now. It used to be that u had to have a bit of code knowledge to make all this stuff work. Eyebeam's Re-blog engine which powers this site was not a simple undertaking at the time that Michael Frumin and Michael Migurski put it all together... a half a year before Marc Broadband-mechanicked the term Reblog as his latest buzzword before casting his attention on the ourmedia-meme. (kudo's, kudo's) But now, with the cut and paste mentality of webculture that we at unmediated have helped create, the pace at which people are remixing and repurposing code is accelerating at a rate similar to the curve that we saw with pro-sumer desktop video... almost anyone can do it. I have this sinking feeling in my gut that we will arrive sooner than later at the same existential threshold that the film studios and record labels are squirming under to our joyful cries of "die, dinosaurs, die!". What i am wondering, is how long until my hero of the open-information movement, Cory Doctorow, and the rest of our pals at BB will tolerate re-aggregation and repurposing of his content, (now that he is investing so much more time at the site) before he (or any of one us) screams, "FOUL!" Stewart Butterfield over at Flickr is dealing with this beast at the moment...and i have to admire the dryness with which he states, "I loaded the FlickrCentral pool and firefox got up to using 240mb of ram before dying. So that's not a great user experience, but it's really terrible for Flickr. If it catches on and you don't limit it, we'll have to cut you off :\" Sure, Stewart, blame it on the user experience and firefox. ;) I admire your candor, and personal attention/approach to what has become one of the hottest new BRANDS in Web 2.0 ...that u still have time to be personal and all flickr-fuzzy even after being acquired, but I am sure that your jeans feel like they're fitting a bit tighter all of a sudden. Pretty soon, I expect, a lot of us bell-bottomed infornistas are going to wake up in a similar pair of Jordaches. I'm curious which of us will cut the inseams and sew in another totally different material to keep our style,and which of us will claim that now that we're wearing skintight jeans ("they're really really comfortable...REALLY! You think i should get a pair of Reeboks to go with 'em?"), that the manufacture of bell-bottoms should be forbidden. I point this all out in good humour only to illustrate a point: The times, they are('nt) a changin'>, and Cory just might wake up one day soon in his magic kingdom, and say "Hey, man, where'd all my whuffie go? And he's going to have no choice but to join Walt's pinstripesuits in pushing for copyright extension. It's a pill i hope he (and we) never have to swallow. So i pose the question to our community readers: How do you see unmediated-Are we crossing the boundaries in how we repurpose content? Would you like to see more editorializing? Narrower/Broader scope? Are we a repository of information that you come back to use, or just part of your daily information addiction? Let us know... I, for one, would like to have an idea about what pair of jeans to wear this year ;) michael
Featured Project
Berkeley Conference: Online Video and the Future of Television - Friday, September 30, 2005
This one-day conference brings together archivists, educators, technologists, entrepreneurs, producers, legal experts, and investors to explore the enormous promise offered by the availability of online video and television content. Demonstrations and interactive panel discussions will highlight new video technologies, services, legal issues, and economic models. Participants from diverse – and until now, largely disconnected – specialties will be especially encouraged to interact.
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About unmediated
unmediated is a group blog that tracks the tools, processes,
and ideas being used to decentralize media production and distribution.
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