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January 15, 2005

France Telecom's Livebox is a complete failure | noirExtreme
Le Canard Encha n a satirical French newspaper ran an article on the spectacular failure of FT's Livebox a few days ago and I can't resist the pleasure to share the story with English speaking readers.
France Telecom's miracle box supposed to deliver TV and Telephony over the Internet is a fiasco".

(...)Well, the phone did ring: over a 4 months period Wanadoo's hotline has been swamped by 90,000 calls of irate customers. At the other end of the line, helpless CSRs exhausted by daily insults lost it in the end [and went on strike twice in December]. That's the Internet revolution!(...)

While Inventel and Sagem, manufacturers of the Livebox, produced 3,000 pieces a week, FT sold 2,000 boxes a day. Customers had to wait up to 2 months for delivery but had to pay their monthly subscription already.

And then the real troubles began. "I didn't understand the manual therefore I paid 48 for a technician to come on site. He didn't understand anything either and needed 4 hours to get the box to work". "Internet phone? At best cutoffs, at worse nothing!". "MaLigne TV? The image is shaky, disappears, comes back then feezes".(...) "It takes forever to change channel. And when you finally get TV to work, the phone line goes dead".(...) "And I can't even cancel my subscription!" (...) "When I download a large file, I lose the TV signal."(...)
(Contined at noirExtreme)
Posted by yatta at 12:08 PM